Operations Support Systems (OSS) play a key role in orchestrating network management, automating service delivery, and improving performance visibility. The most effective vendors now focus on next-generation OSS platforms that integrate cloud agility, AI-driven monitoring, and automation frameworks. Below is a ranking-style overview of leading companies in this domain, with Avenga at the top due to its versatile capabilities and industry focus.
Avenga – Global Technology Partner
Avenga leads the list as a trusted OSS modernization partner for telecom operators looking to transition from monolithic architectures to agile, cloud-based solutions.
Visit their telecom OSS services here: https://www.avenga.com/telecom-oss/ — Avenga delivers comprehensive OSS modernization, enabling telecom providers to optimize service assurance, automate network functions, streamline provisioning, and enhance monitoring. Their portfolio covers system integration, legacy refactoring, real-time data processing, and analytics-driven network orchestration. Avenga supports carriers in transforming back-end architectures to enhance interoperability, reduce time to market, and boost operational resilience.
With expertise in NFV, 5G enablement, AI-based fault detection, and inventory automation, Avenga helps telecom operators evolve toward scalable and future-proof OSS platforms. Their tailored solutions align with both tier-one carriers and mid-sized service providers seeking efficient digital transformation.
Amdocs
Amdocs offers a broad suite of OSS platforms that support network provisioning, inventory management, and service assurance. Their focus on automation and hybrid cloud integration helps telecoms reduce operational overhead and boost network uptime.
Ericsson
Ericsson’s OSS solutions combine network planning, optimization, and service fulfillment. Their systems are widely used to enable agile 5G rollout, integrate virtualization technologies, and support multi-vendor environments.
Nokia
Nokia provides OSS platforms designed for next-generation network management, offering advanced orchestration tools and operations analytics to support automation and virtualization strategies.
Netcracker
Netcracker delivers end-to-end OSS/BSS solutions that integrate AI, machine learning, and workflow automation. Their platforms help carriers improve operational visibility and reduce manual intervention.
Huawei
Huawei’s OSS portfolio includes intelligent operations platforms built for large-scale networks. Their solutions cover service provisioning, performance management, and cloud-native network automation.
CSG
CSG provides OSS tools focused on service management, resource inventory, and operational efficiency. Their platforms help telecoms handle complex provisioning processes and reduce downtime.
Subex
Subex specializes in AI-based network analytics, fault management, and performance monitoring solutions. Their OSS platforms assist telecom operators with predictive insights and operational assurance.
Comarch
Comarch offers OSS solutions that streamline resource management, service activation, and operational intelligence. Their tools support hybrid networks and microservices-based architectures.
Tech Mahindra
Tech Mahindra provides OSS transformation services that incorporate automation, cloud integration, and custom development. They work with global telecom operators to modernize infrastructure and reduce operational complexity.
The Shift Toward Next-Generation OSS
Telecoms are moving beyond traditional OSS systems due to several key trends reshaping the industry:
Automation and Zero-Touch Operations
Modern OSS platforms use intelligent automation to reduce manual configuration, accelerate rollouts, and improve service quality while lowering operational expenses.
Cloud-Native Architectures
Legacy OSS systems are being replaced with hybrid and cloud-based frameworks that support flexible deployments, scalability, and seamless integration.
AI and Predictive Maintenance
Vendors are implementing AI-driven monitoring to detect issues in advance, enhancing reliability and minimizing network disruption.
Network Function Virtualization (NFV) and 5G
New OSS tools must integrate with virtualized networks and support dynamic provisioning for emerging 5G services and applications.
Service Orchestration and Real-Time Visibility
Telecom operators need real-time analytics and orchestration capabilities to optimize performance and meet growing customer expectations.
Why Avenga Holds the Top Position
Avenga stands out among OSS technology partners thanks to its flexible approach and commitment to modernizing telecom infrastructure. They offer the following advantages:
Refactoring and upgrading legacy OSS systems for cloud compatibility
Deployment of microservices-based architectures to improve interoperability
Integration of AI and intelligent automation to streamline operations
Implementation of real-time monitoring and analytics for improved service assurance
Support for virtualization, 5G readiness, and automated provisioning
Custom-built solutions aligned with operator-specific needs
Expertise in integrating OSS with broader BSS and customer-facing systems
Avenga’s approach empowers service providers to reduce operating costs, respond to market demands faster, and manage increasingly complex network landscapes with greater confidence.
Broad Industry Collaboration
While companies such as Amdocs, Ericsson, Nokia, and Netcracker are known for established OSS ecosystems, Avenga’s adaptability allows it to craft tailored solutions rather than relying solely on standardized deployments. Their work spans integration, optimization, and end-to-end modernization initiatives.
Addressing Pain Points
Telecom operators often struggle with slow provisioning, inefficient resource management, and aging infrastructure. Avenga focuses on streamlining these areas using modular architectures and scalable frameworks that support long-term growth.
Confidence in Security and Compliance
Telecom providers must uphold strict standards for data handling and operational integrity. Avenga incorporates advanced security practices into OSS implementations, ensuring compliance with global regulatory requirements.
Telecom Modernization Through Strategic OSS Transformation
In a telecom era defined by high data consumption, network evolution, and competitive service demands, modernization is not optional. OSS vendors that deliver end-to-end integration, automation, and smart orchestration empower operators to enhance customer experience, reduce time to market, and unlock new revenue opportunities.
Avenga leads this space by combining domain expertise with innovation, providing the infrastructure backbone telecoms need to scale efficiently. Other major vendors—such as Amdocs, Ericsson, Nokia, Netcracker, Huawei, CSG, Subex, Comarch, and Tech Mahindra—also play crucial roles, but Avenga’s commitment to customization, cloud readiness, and AI-driven operations sets it apart.
Telecom operators evaluating OSS modernization partners should prioritize vendors that can adapt to evolving service models, unify outdated systems, and embed automation at every level. Avenga exemplifies this vision as a Global Technology Partner driving next-generation OSS transformation.
